Updated: – Updated August 2025
Mucha Riverside Lodge (“we,” “us,” or “our”) operates the Muchalodges.com website and related services (collectively, the “Service”). This policy informs you of our practices regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have with respect to your data.
By using our Service, you consent to the collection and use of information in accordance with this policy.
Definitions
Service
Service refers to the https://muchalodges.com website and related communications operated by Mucha Riverside Lodge.Personal Data
Data about a living individual who can be identified from that data (or from other information either in our possession or likely to come into our possession).Usage Data
Data collected automatically from your use of the Service, such as your device’s IP address, browser type, browser version, and pages visited.Cookies
Small files stored on your device (computer or mobile device) that collect data to improve our Service.Data Controller
The person or organization that determines the purposes and methods of processing Personal Data. For this policy, we are the Data Controller of your Personal Data.Data Processor
A person or company that processes data on behalf of the Data Controller. We may use Data Processors to improve the effectiveness of our data processing.
Information Collection and Use
We collect various types of data to provide and enhance our Service.
Types of Data Collected
Personal Data
We may collect personally identifiable information that can be used to contact or identify you. This may include but is not limited to:- Name
- Email address
- Phone number
- Postal address
We may use this data to send you newsletters, marketing, or promotional materials, and you may opt out by following the unsubscribe link in these communications.
Usage Data
We may collect information on how our Service is accessed, such as IP address, browser type, pages visited, and time spent on each page.Tracking and Cookies Data
We use cookies to track activity and hold certain information to enhance and analyze our Service. You can manage cookies in your browser settings, though disabling cookies may affect the functionality of the Service.
Use of Data
Mucha Riverside Lodge uses the collected data for the following purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow participation in interactive features of our Service
- To provide customer support
- To gather analytics to improve our Service
- To detect and address technical issues
- To inform you of relevant services, offers, and events if you have not opted out
Legal Basis for Processing Personal Data (GDPR)
If you are in the European Economic Area (EEA), we process your data on the following legal bases:
- To fulfill our contract with you
- With your consent
- In our legitimate interests, not overridden by your rights
- To comply with the law
Retention of Data
We will retain your data only as long as necessary for the purposes outlined here, or as legally required. Usage Data is retained for analysis and improvement, except where retention is legally mandated.
Transfer of Data
Your data may be transferred and maintained on systems outside your state, province, or country. By submitting information, you consent to such transfers. We will take reasonable steps to protect your data.
Disclosure of Data
Business Transactions
If Mucha Riverside Lodge is involved in a merger, acquisition, or asset sale, your data may be transferred. Notice will be provided before this occurs.Legal Compliance
We may disclose your data if required by law or in response to valid legal processes.
Security of Data
We take data security seriously but cannot guarantee absolute security. We employ commercially acceptable means to protect your data.
“Do Not Track” Signals
We do not support Do Not Track (DNT). You can set this preference in your browser.
Your Data Protection Rights (GDPR)
If you are an EEA resident, you have the following rights:
- Access: Request a copy of your data
- Rectification: Correct inaccurate data
- Deletion: Request data deletion
- Restriction: Limit processing of your data
- Objection: Object to processing
- Portability: Receive your data in a structured format
- Withdraw consent: Withdraw consent at any time
To exercise these rights, please contact us at info@muchalodges.com. We may need to verify your identity.
Service Providers
We may employ third-party services for certain functions, such as analytics. These providers have access only to the data necessary to perform their tasks and are obligated to protect your data.
Links to Other Sites
Our Service may link to other websites not operated by us. Please review their privacy policies. We are not responsible for the privacy practices of third-party sites.
Children’s Privacy
Our Service does not address individuals under 18. If we learn we have collected data from minors without verification, we will take steps to remove it.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time and will post changes on this page. We will notify you via email or a prominent notice on our Service before changes take effect. We advise reviewing this page periodically.
Contact Us
For questions about this Privacy Policy, please contact us:
- Email: info@muchalodges.com
- Phone: +256 776 556 674
- Address: Mucha Riverside Lodge, Bwindi-Kisoro Road, Kisoro, Uganda